24/7 Emergency service
Real people and real technicians, any hour
Emergency service 24 hours a day, 7 days a week, including holidays. Every call is answered, and real emergencies go straight to our on-call technician.
Safety first
Gas smell or CO alarm: If you smell gas or your carbon monoxide alarm goes off: leave the house right away with everyone, including pets. Don't flip light switches or use anything that could spark. Once you're outside, call 911 or your gas company's emergency line.
Smoke, sparks or burning smell: If you see smoke or sparks, or smell burning: leave the house right away with everyone, including pets, and call 911 once you're outside.
Water leak: If water is leaking from your unit and it's safe to do so, turn the system off at the thermostat and put towels or a bucket under the leak.
- Washington Gas emergency line844-927-4427 (option 1)
- Columbia Gas of Virginia emergency line1-800-544-5606
This is an emergency
- No heat when it's cold outside, especially with elderly people, infants, or anyone medically vulnerable in the home
- No cooling in extreme heat with a vulnerable person in the home
- Water actively leaking from the furnace, air handler or AC unit
- A gas smell, carbon monoxide alarm, smoke, sparks or burning smell (after you are safely outside)
This can wait until morning
- The system runs but isn't keeping up
- Strange noises with no smell or smoke
- Thermostat questions
- Scheduling a tune-up, a quote or a new-system estimate
- Billing questions and Comfort Club sign-ups
Non-emergency messages left after hours are returned on the next day the office is open, starting at opening time. Calls on Saturday afternoon or Sunday are returned Monday morning.
What happens next
We take your name, address and callback number, then connect you with the on-call technician. The on-call technician calls you back to confirm a time. We don't promise a specific arrival time on the phone.
If we can't connect you
If the transfer doesn't go through, your details are recorded for the technician, who calls you back as soon as they can. If anyone's safety is at risk, call 911.
After-hours service call
Applied toward the repair if you approve it. Comfort Club members pay the standard $99 instead.
No heat? Leaking unit? Call now.
Call any time, day or night. Real emergencies go straight to our on-call technician.